western union problem

[mathis10]

thanks for any one can help me to bypass this problem
after getting mtcn 90% i get this msg , can any one help to get autoconfirm from wu transaction ?
Dear xxx,
We are currently reviewing your recent transfer and need to verify some additional information. To continue with your transfer please call us at 800-325-6000 within 12 hours of your transfer.
Unfortunately, if we do not hear from you, your transfer will automatically be canceled. If your transfer is canceled you may start a new transfer.
For reference, your tracking number (MTCN) is: xxx.
We apologize for any inconvenience and look forward to helping you with your money transfer needs.
Thank you for choosing Western Union.