It seems like they are solving tickets of those who are spamming their tickets repeatedly and ignoring ones who have highlighted their issue once.
Maybe its because they come online once in 10-15 days here or maybe our grievance get lost in crowd of spams.
This is the 4th time I am highlighting the same ticket that has been stayed open from 1 month now with no resolution or response
https://ride-my-bike.in/support/view/1927386
vclub